We know your holiday is very important to you. It is very important to us since we want you to enjoy it and continue to travel with Leons Holidays in the future. We also care about our reputation and want to be sure you understand your commitment when signing the booking form, therefore we would be pleased if you would spend a few minutes reading the booking conditions below as they detail your commitment to us and our obligations to you, when a contract is made between us.
PLEASE READ CAREFULLY:
1. How do I make a contract with you?
You can make the contract in a number of ways, by telephone or visiting our booking office. When making the contract for yourself and the others named in your party, you do so having read, understood and accepted our booking conditions and the Holiday information provided in this brochure. When you make your booking you must pay a deposit for every person named on the booking, details of which are listed below. If you book within the balance due date, which is six weeks before the date of departure, eight weeks on air holidays, you must pay the total price of the holiday (including any insurance premiums) at the time you book. You must pay the balance of the price of the holiday on or before the balance due date. No further reminders will be sent. If you do not, we will cancel your booking and you will have to pay the cancellation charges set out in section 5. The contract between us is made when your booking is entered on our computer and a booking reference number is produced. At that moment the contract between us begins. We will send you a confirmation within 14 days of the receipt of your payment. Please check it carefully to ensure all the details are correct.
2. What do I have to pay and when?
When you make a contract we accept it on the terms set out in this brochure, a deposit is required within 7 days, £50 for UK Holidays and £70 for Continental Holidays, £200 Air/Cruise Holidays and £175 for Worldwide Air Holidays; along with the appropriate insurance payment. Leons are also selling agents for Travelwright, Travel Europe and Collette holidays. Separate conditions apply to Air and Cruise Holidays.Your obligation is to pay the price of the holiday and recognise your liabilities if you wish to alter the holiday or have to make a cancellation. On our part we have obligations to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly stated in this brochure. Your contract is entered into with Leons Holidays. These booking conditions apply to all holidays sold from this brochure and all supplementary advertising publications.
3. Special Requests
Should you have any special requests (such as low floor rooms, sea view, adjoining rooms) you MUST advise us at the time of booking. We will then pass on your special request to the hotel(s) concerned. We generally receive many requests, however, and under no circumstances can we guarantee that they will be met or that the hotel(s) is/are able to provide the requested facility. We cannot, therefore, accept a booking which is made conditional upon a special request being satisfied.
4. If you change your booking
If, after our confirmation has been issued, you wish to change to another of our current holidays or change the departure date, we will do our utmost to make the changes, you should notify us in writing, and that request must be from the person responsible for the original reservation. Such a request must be made before the date that the original balance becomes due, and be accompanied by an administration fee of £10 per person. Any alteration made after the original balance is due, will be regarded as a cancellation, and will be subject to the charges set out in our cancellation terms in paragraph 5.
5. If you cancel your holiday
You, or any members of your party, may cancel your holiday at any time provided that the cancellation Is made by the person who signed the booking form and is communicated in writing, direct to Leons Holidays.
As this incurs administrative costs we will retain your deposit and, in addition, apply cancellation charges up to the maximum shown below:
FOR UK HOLIDAYS (All deposits are non-refundable)
|42 to 29 days
|28 to 15 days
|14 days to 0 days
NB. Insurance premiums are non-refundable.
FOR CRUISES AND AIR HOLIDAYS
|57 days or more
|56 - 43 days
||60% of holiday cost
|42 to 29 days
||70% of holiday cost
|28 to 22 days
||90% of holiday cost
|Within 21 days
||100% of holiday cost
|Departure date and No show
||100% of holiday cost
6. Other Terms
On holiday you may not bring a pet (other than Guide Dogs in the UK and Eire only and by arrangement). You are responsible for ensuring that you are at the departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point. On occasions due to different vehicle seating configurations, we may find it necessary to alter seating on the coach. Excursions are included in most holidays and Leons holidays reserve the right to determine the schedule, days of operation and if necessary may alter their content without prior notice for the benefit of our clients, or due to events beyond our control. No refund can be made to passengers not wishing to travel on inclusive excursions.
Under normal circumstances most Western European Countries do not require visitors to be vaccinated. However, we will indicate any known vaccination or other health requirements where possible for each country to be visited. You are advised to check with your own doctor before travelling.
8. Passport and Visa Requirements
For all Continental Holidays you will require a full 10 year British Passport. If you have any doubts about your status as resident British subject or you do not hold a full British Passport, you must check with the Embassies or Consulates of the countries to be visited to confirm the passport or visa requirements needed in your particular circumstances. We cannot except responsibility if passengers are not in possession of the correct travel documents.
9. Unreasonable conduct
Leons Holidays reserves the unconditional right to refuse a booking or terminate a clients holiday in the event of unreasonable conduct which in Leons Holidays opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling, or continuing your holiday by such a termination, Leons Holidays responsibility for your holiday ceases. Full cancellation charges will apply and Leons holidays will be under no obligation for any refund, compensation or loss which you may incur.
10. Our responsibility to you if we change your holiday arrangements
We plan our holiday many months in advance to ensure maximum enjoyment. Although unlikely, it is possible that due to circumstances beyond our control, i.e. ferry disputes/hotel closures/sales of particular holiday not reaching a level which would be economical for us to operate, some changes may have to be made. Sometimes major changes are necessary. These are changes to your UK departure point, and time of departure by more than 12 hours. However, where before departure we have to alter significantly an essential term of this contract, such as price, location of resort, quality of main hotel or tour itinerary changes involving a destination being eliminated, we will notify you of the change as soon as possible. In such circumstances you will be given the following options:
- to accept changes to the contract.
- to take a substitute holiday of equivalent or superior quality if we are able to offer you one; or
- to take a substitute holiday of lower quality if we are able to offer you one and to recover from us the difference between the price of the original holiday and that of the substitute holiday or;
- to have repaid to you as soon as possible all the monies paid by you under this contract.
If you choose (a), (b) or (c) we will pay you compensation on the scale below. If you choose (d) we will refund all monies paid by you, plus compensation on the scale below.
Period of notification given prior to departure date and compensation offered.
Within 6 weeks - NIL. Within 2 weeks - £10. Within 1 week - £15. Note: compensation payments do not apply to changes caused by reason of war (or threat of war), riots, civil strife, terrorist activity, industrial disputes, government legislation, natural and nuclear disaster and similar events beyond control. No other claims for compensation or expenses will be considered.
11. Your holiday
We accept responsibilities not only for the acts and omissions of our employees and agents, but also for those suppliers with whom we contract to provide a holiday of reasonable standard. This paragraph does not apply to claims relating to death, bodily injury, illness or personal property (see below). Our liability in all cases shall be limited to a maximum of twice the value of the holiday invoice.
We aim to provide you with the best holiday possible, but in the unlikely event that a problem should arise, this must be reported to your drivers/hotel manager, so that we can resolve the matter on the spot. Once reported to the driver and hotel and you feel, however, that the complaint cannot be resolved during your holiday, please contact us within 28 days of your arrival home, by writing to The Customer Relations Department, Leons Holidays, Douglas House, Tollgate Estate, Stafford, ST16 SEE, stating clearly your invoice number, departure date, resort and the name of hotel. With this information we will be able to deal with your complaint promptly. The main objective is to resolve any disputes Immediately while you are still on holiday.
12. Statutory Authorities
This brochure is issued subject to applicable Acts of Parliament and Government Regulations and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tours run.
13. Special offer late availability tours
On all tours advertised as above. Leons Holidays will only pay compensation due to late cancellation if the tour is cance–lled within 7 days of departure. The amount of compensation will be £5.
14. Personal injury
We also accept responsibility for the negligent acts and/or omissions, not only of our employees or agents, but also of our suppliers and sub-contractors or agents (provided of course that any such negligent act or omission is within the scope of, or in the course of their employment) in respect of claims arising as a result of death, bodily injury or illness caused to the person who signed the booking form and/or any other person on the booking form. Our liability is limited to that provided by the relevant international convention.
15. Other misadventure
If you, or any of those named on the booking form, have the misadventure to suffer illness, personal injury or death during your holiday, arising out of an activity which does not form part of our foreign inclusive holiday arrangements with you, or any excursion offered through us, we will offer, where appropriate and within our reasonable discretion:
- Our general assistance
- The payments of initial legal costs, where with our prior agreement you, or any other of those named in your booking, take legal action, provided such assistance is requested within 90 days from the total aggregate spending under (i) and (ii) above shall not exceed £5,000 per booking form.
Paragraph (ii) above will only apply if you do not have a legal expense section in your holiday insurance policy. Furthermore, in the event of there being a successful claim for the cost against a third party, costs actually incurred by us will be recovered from you. Claims under this section should be addressed to: The Customer Relations Department, Leons Holidays, Stafford. All claims under this section shall be in respect of both liability and quantum fall within the exclusive jurisdiction of the court of the country in which our contract with you was made.
16. Your Holiday Price
Holiday prices include all coach travel, hotel accommodation and meals specified in the holiday description and VAT at the current rate where applicable. Morning coffee, afternoon tea and other refreshments are not included. Some hotels make a small additional charge for porterage and tea or coffee served after lunch and dinner. Gratuities to the hotel staff and driver/couriers are discretionary.
Partial Price Guarantees
The price of a confirmed booking is subject to fluctuation either upward or downward, and in the event of a fluctuation the price of a confirmed booking will change accordingly, but only in respect of variations in transportation costs, including the cost of fuel and/or fuel tax, ferry operator fares and tolls, landing taxes, embarkation and disembarkation fees at terminals; exchange rates applied to the particular holiday booked. or dues and taxes including changes in VAT or any other Government imposed changes. In the event of an increase in price the Company will absorb an amount equivalent up to 2% of the holiday price excluding insurance premiums and amendment charges. Should the value of any surcharge exceed 10 % of the original holiday price you will be entitled to:
- cancel the holiday and have refunded to you the full monies paid in respect of the holiday excluding amendment fees,
- to take a substitute holiday of equivalent or superior quality if we are able to offer you one,
- to take a substitute holiday of lower quality if we are able to offer you one and to recover from us the difference in prices between the substitute and original holidays, or
- to accept the price change. Should you decide to cancel for this reason you must exercise your right to do so within 14 days of being notified of the value of the surcharge. Surcharges will not be imposed within 30 days of departure unless the holiday is booked within that period.
Prices include all known costs at the time of publication and are based on the following currency rates s published in the Financial Times on Wednesday 9th September £ Sterling: Euros 1.13700.
Holiday Travel Insurance
For residents of the United Kingdom only, Leons Travel Limited T/A Leons Holidays are able to arrange travel insurance with Wrightsure Insurance Group. Insurance is compulsory on all European holidays, although not compulsory on UK holidays. We would ask our clients to consider insurance for their protection against unforeseen losses which may be incurred.
Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request.
Transactions on our website are processed over a secure connection using SSL. We do not store your card details on our system.
FURTHER CONDITIONS FOR YOUR HOLIDAY:
1. Children's Reductions
On all centred holidays reductions are normally available for children providing the child shares a room with two full fare paying passengers. Please enquire at the time of booking.
We ask you to keep luggage to one medium sized suitcase per person weighing a maximum of 15 kilos, but a small bag can also be taken on board the coach.
3. Seat Allocation And Specification
Requests for particular seats can be made on most holidays when booking, but since allocations are made on a first come first served basis, early booking is advisable. When bookings are made with us you will be offered the best seats that are available on the coach at the time. There is a seating plan of the coach for each holiday, but it is possible that, on occasions, for operational reasons a coach of different configuration may be used and we must, therefore, reserve the right to alter a seating plan and allocate seats other than those you have booked, although this will be avoided as far as possible. We shall have no liability in relation to any such change of specification.
4. All Our Coaches Are Totally Non Smoking
5. Care For The Disabled
The holidays in this brochure have been carefully planned to include as much interest as possible. Inevitably some of the holidays include lengthy periods of travel and some walking on sight seeing excursions, and therefore may not be suitable for everybody. In the interests of Safety for all concerned, passengers must have enough mobility to board and alight from our coaches, with the minimum of assistance. Additionally, many of the hotels will have steps to contend with and may not possess lifts, and although we will try our best to look after disabled passengers, it is important that you enter the word DISABLED in block capitals in the special requirements section of the booking form together with a brief description of your disability. We will make very endeavour to minimise the discomfort and inconvenience, but for obvious reasons are unable to make any guarantees. We are more than willing to cater for manual wheelchairs, however, we are unable to carry motorised wheelchairs due to weight and luggage capacity available.
6. Special Diets
You may have special needs with regard to diet, if so, please make sure that you inform us when booking. This will be notified to the hotel on your holiday and any extra costs incurred must be paid to the hotel by yourself before departure from the hotel. We cannot guarantee hotelier's compliance with dietary requests.
Private Facilities, Single or Ground Floor Rooms. All of our holidays include, within the price, accommodation with private facilities. There is usually a limited number of ground or low floor rooms available and requests for this accommodation must be made at the time of booking in the "Special Requests" section of the booking form, but this type of accommodation cannot be guaranteed and therefore cannot be a precondition of booking. On any holiday there are only a limited number of single rooms, and if one is available it may be subject to a supplementary charge. Please enquire at the time of booking.
Some of our hotels arrange entertainment which could include music, dancing etc. However, the nature and frequency of the entertainment presented is at the discretion of the hotel and therefore not guaranteed and could be withdrawn if there is a lack of demand or insufficient numbers in the hotel.
9. Brochure Information
Information contained within this brochure was correct at the time of going to print.
ADDITIONAL TERMS AND CONDITIONS FOR AIR HOLIDAYS OUR TRADING CHARTER WITH YOU.
YOUR CONTRACT IS WITH LEONS HOLIDAYS LTD, A MEMBER OF ABTA
1. Why Should I Read This Page?
Because it is very important. Our trading charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the leading name making the booking, anyone else in your party and us, Leons Holidays Ltd.
2. Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
3. Your Financial Protection
All flight inclusive holidays in this brochure/website/confirmation are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk/ATOLCertificate When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 9651.You will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases where we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have brought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has been paid sums you have claimed under the ATOL scheme. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
We are a member of ABTA. The Association of British Travel Agents guarantees to bona fide customers that in the event of failure of a bona fide member, it will:
– Return all monies for holiday not taken yet.
– Where possible, arrange for a holiday or tour to be completed
– Where failure occurs after a holiday has begun, arrange for customers to be returned by an appropriate means of transport to their UK area of departure.
– If the holiday or tour cannot be completed as planned, the reimbursement of payments made by the customer to the ABTA Member other than payments made by credit card.
4. Our Conduct
The holidays contained within this brochure are operated by Leons Holidays. Leons Holidays is a member of ABTA with membership number W5467. ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s code of conduct. For further information about ABTA, the code of conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 0901 201 5050 or www.abta.com. The above applies only to services supplied by Leons Holidays and does not apply to services featured in this brochure that are provided by Leons Holidays or any other company.
5. If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Paton Drive, Tollgate Park, Stafford, ST16 3EF giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
6. What Happens To Complaints
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com
7. Our Liability To You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability will be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices at the address above. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 9. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Civil Aviation Authority on 020 7240 6061 www.caa.co.uk
8. Prompt Assistance In Resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
9. Passport, Visa And Immigration Requirements
If travelling outside the United Kingdom you must have a UK passport valid for a minimum of six months after your scheduled date of return. When travelling on domestic flights photographic identification is compulsory. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. (www.fco.gov.uk/en).
10. What Happens If I Am Delayed?
Your travel insurance may cover you for some delays. In addition where you are delayed for more than six hours in any one-day we will seek to minimise any discomfort and where possible, arrange for refreshments and meals. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the date of its return flight.
11. Local Pick Up Point Holidays
You are responsible for ensuring that you are at the correct departure point, at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by your party because of their late arrival at the departure point.
12. Travel Documents
Provided you have paid the balance; approximately 2 weeks prior to departure we will either send you or your booking agent all the necessary travel documents/information and labels so that you receive them in good time for your holiday. Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. If travelling by ferry or Le Shuttle your driver will hold a group ticket, however, if travelling by air you will be allocated your ticket at the airport prior to departure.
13. Publication Date And Details
This brochure was printed in the United Kingdom by Leons Holidays on 14/10/2013. It is issued to comply with applicable acts of parliament and Government Regulations.ad